Crisis management: taking more effective account of the citizens' initiatives (I'M Tech/The Conversation)

As part of my research into the benefits of digital technologies in crisis management and in particular the digital skills of those involved in a crisis (whether institutions or grassroots citizens), I had the opportunity to shadow the Fire and Emergency Department of the Gard (SDIS) in Nîmes, south of France, from 9 to 23 April 2020, during the COVID-19 health crisis.
By Caroline Rizza, Lecturer-researcher in digital social networks and crisis management at Télécom Paris, Member and Vice-President of the International Association ISCRAM – Information System for Crisis Response and Management.

This immersive investigation enabled me to fine-tune my research hypotheses on the key role of grassroots initiatives in crises, regardless of whether they emerge in the common or virtual public space.

Social media to allow immediate action by the citizens

So called “civil security” crises are often characterized by their rapidity (a sudden rise to a “peak”, followed by a return to “normality”), uncertainties, tensions, victims, witnesses, etc.

Header image Eric Cabanis/AFP via The Conversation