Living Lab: Supporting Citizens Involvement in the Chain of Survival

Risque, incendie
The Living Lab project aims to experiment technological solutions, such as video communication with emergency services to improve the effectiveness of prevention and rescue actions in emergency situations and to create the conditions for a « first aid » community made up of citizens and practitioners from the Geneva Hospitals’ Urgences Santé 144.

It has adapted a specific methodology known as the « living lab » to bring together and collaborate practitioners (doctors, operators, first responders and ambulance drivers) and citizens. The project is based on the assumption that the creation of a local community enables or improves digital trust and collaboration between citizens and practitioners. In this session at EENA (European Emergency Number Association) Conference, we present the main results of the project, and mainly the contributions of video in remote call taking and guidance and the creation of a local community of citizen rescuers.

Speakers: Caroline Rizza – Associate Professor at i3-Télécom Paris, Institut Polytechnique de Paris, France; Ophélie Morand – Postdoctoral Researcher at Télécom Paris; Robert Larribau – Deputy Head of Emergency Department at Geneva University Hospitals, Switzerland.

EENA Living Lab (Caroline Rizza conference)

Video: EENA

Header image Phoenix Taylor / Stockvault