Social media and crisis situation: learning how to keep control

Attacks, riots, natural disasters… all these crises spark wide-spread action among citizens on online social media. From surges of solidarity to improvised manhunts, the best and the worst can unfurl. Hence the need to know how to manage and coordinate these movements so that they can contribute positively to crisis management. Caroline Rizza, a researcher in information and communication sciences at Télécom ParisTech, studies these unique situations and the social, legal and ethical issues they present.
Read on >>